Displaying general status

The specific MCU model.

The unique serial number of the MCU.

The installed software version. You will need to provide this information when speaking to Customer support.

The build version of installed software. You will need to provide this information when speaking to Customer support.

The time since the last restart of the MCU.

The host name assigned to the MCU. You can change the host name at Network > DNS.

The local IP address of the MCU network interface used to access the MCU web user interface.

The current processor utilization of the MCU.

An overview of the current media loading of the MCU.

If this unit is the master in a cluster, the media loading displayed here is the average load across the units in the cluster.

If the total load is consistently high, you might need to add an additional MCU to better handle your video conferencing needs. Also, the total load may increase during periods of peak conference use.

The system time on the MCU. Click New time to modify this value. The Time Settings page opens in which you can update the system date and time manually or refresh the time from an NTP server. For more information about the Time Settings page, refer to Displaying and resetting system time.

• User requested shutdown
• User requested upgrade
• Unknown

The system log displays the last eight shutdown and upgrade events in date order with the most recent system log event at the top of the list.

The log will also display "Unknown" if there has been an unexpected reboot or power failure, which you should report to customer support if it happens repeatedly.

If required to do so by Customer support, click Download diagnostic information to save a set of diagnostic files.

If required to do so by Customer support, click Download conference information to save a file which details information about active and scheduled conferences for diagnostic purposes.

If network trace has been enabled on the MCU, via the serial console, there is a Download network trace button here. Click this button to download the most recent network trace if it is required by your customer support representative.