Using Call Home

Note: Call Home requires the MCU to have an Encryption feature key. Without this key, you can view the Call Home web page but the functionality will not be available.

Note: The MCU currently only supports anonymous reporting.

The MCU can submit reports about its status and any faults that it has experienced to the Cisco Call Home service. The MCU always uses a secure connection (HTTPS) to transmit reports to Call Home.

When Call Home is disabled (default setting), the device will not send a report of any type until you select a Call Home mode. When you have enabled Call Home, you can manually submit a report or configure the feature to work automatically.

When you use Anonymous Call Home, you will not be able to view anonymously submitted reports; they are only available to Cisco engineers and are only used to diagnose potential issues.

Note: If you have any questions about a Call Home report please contact Cisco TAC.

After choosing the Call Home mode anonymous, you can check Automatic Call Home enabled if you want the MCU to automatically submit reports. The device sends any pending reports as soon as you apply this change. After that, it will automatically send diagnostic reports about any unexpected device restarts or media resource restarts without further manual intervention.

If you prefer not to use automatic Call Home, you can click Call Home now to manually send reports at any time.

The Device inventory report is always available; its presence does not indicate any special condition or fault. If automatic Call Home is enabled, the MCU always sends these reports on startup.

To configure Call Home:

1. Go to Logs > Call Home.

   The Status section shows whether this feature is enabled and what reports are currently available.

2. Select the Call Home mode, Anonymous Call Home.

3. (Optional) Click Call Home now to manually submit the Current reports.

4. (Optional) Check Automatic Call Home enabled if you want the MCU to submit reports without manual intervention.

5. Click Apply changes.

   If Automatic Call Home is enabled, the MCU sends any pending reports now.

Table 1: Status fields

Field	Description
Call Home status	Indicates Enabled - Anonymous Call Home or Disabled status. (Disabled by default.) If Call Home is disabled, the MCU logs this in the event log during start up. The MCU also logs a message if Call Home mode is enabled (Anonymous Call Home) but is not configured to automatically submit reports.
Current reports	A list of available reports.
Submission status	Indicates the status of the latest reports submission, including date and time. Status is Not sent if no reports have been submitted.
Call Home now	Manually submits Current reports. A confirmation pop-up displays when manually submitting a report or enabling automatic reporting to indicate that data will be transmitted to Cisco. Report submissions are retried 3 times. If a submission fails after the third attempt this information is shown in the status field.
Dismiss warning (button)	Click to dismiss the warning that appears in the UI banner. This button is greyed out unless a warning has appeared in the UI banner.

Table 2: Configuration fields

Field	Description
Call Home mode	Enables Anonymous Call Home. (Disabled by default, no reports can be submitted.)
Automatic Call Home enabled	Allows the MCU to send diagnostic reports when necessary; also allows the MCU to send inventory reports when it starts up.