MCU 5310
Your system administrator may have set up an auto attendant for you to use to join conferences. An auto attendant presents you with a series of menus from which you can choose a conference to join.
For further information about accessing conferences (including the use of DTMF tones), refer to Cisco TelePresence Accessing Conferences Getting started guide MCU 4.3 in the product documentation area of the Cisco website.
There are typically two ways to call an auto attendant using your video endpoint. Your system administrator should provide you with information about which method you should use:
When you successfully connect to the MCU, the auto attendant menu displays on your video screen, and you should also hear the audio instructions.
Navigate the auto attendant using the far-end camera controls (FECC) on your video endpoint. Use the up and down controls to highlight the option or item you require; use right to make your selection. To return to a previous menu from a sub-menu, use left.
You can jump to the end of the menu when at the start by using the up control; similarly, you will loop back to the start if you are at the end and use the down control. Note that there is a scroll bar in the bottom right of the video display to indicate where you are in the auto attendant menu. From anywhere in the menu, you can jump to the first entry by entering #2 on the keypad or to the last entry by entering #8.
By default, you join a conference by dialing the conference's numeric ID with the number keys on your endpoint and following it with a '#'. If a conference has both a Numeric ID and a Guest numeric ID set, you may enter either ID, and will join the conference as either a chairperson or guest as appropriate. As you start to enter a numeric ID, the sequence you have typed will be shown at the base of the auto attendant screen.
You may cancel the numeric ID entry (for instance to correct an error) by pressing '*'.
If you have connected to the auto attendant using an endpoint that has no FECC capability (for example many SIP endpoints), you can use the number keys on your endpoint to navigate the menus; this is called "DTMF navigation mode". DTMF navigation mode enables you to use the number keys: 2, 4, 6, and 8 in the place of up, left, right, and down respectively.
When in DTMF navigation mode, you will not be able to use the number keys to enter the numeric ID of a conference.
To toggle DTMF navigation mode:
On first connecting to the auto attendant, press ##.
The message "DTMF menu navigation enabled" appears briefly at the bottom of the auto attendant display.
When you've finished your navigation sequence, press ## to exit DTMF navigation mode.
The message "DTMF menu navigation disabled" appears briefly at the bottom of the auto attendant display.
Typically, you will have these options on the auto attendant:
This option enables you to start a new conference that takes place immediately (an "ad hoc" conference).
When you create this type of conference, you'll need to add a conference ID and you can choose to set a PIN (to restrict access to the conference). If you don't want a PIN, press # when prompted for a new conference PIN.
Other participants can then join the new conference as they would any other; by using the auto attendant or by calling in directly (see Calling into conferences).
As the system administrator, you can disable this option if you do not want users to be able to create conferences via the auto attendant.
Currently active or scheduled conferences may be listed here by conference name. Select the conference name to join the conference.
If the conference you want to join is not displayed, verify the auto attendant number, the conference name, and the start time, and verify that the system administrator has enabled the conference listing on the auto attendant.
Your system administrator may link this auto attendant to other auto attendants, giving you access to additional conferences.
After you join a conference, the in-conference controls and features are the same regardless of how you joined the conference (see Using in-conference features).
When you want to leave a conference, you can either hang up or, if you want to return to the auto attendant, press *. Pressing * brings up the in call menu where you can press 1 to select My actions then 4 to select Return to auto attendant.
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