Failing to log into the web interface

When connecting to the MCU web interface, you must log in so that the MCU can associate the session with your configured user and a set of access privileges. The MCU has a set of configured users, and each user has an ID and password that are used for logging in.

The MCU does not support access via browsers that have cookies disabled. Check that your browser has cookies enabled if you are having trouble logging in.

If you see the Access denied page, you have not been able to log in for one of the following reasons:

• Invalid username/password: you have typed the incorrect username or password.

  If Advanced account security mode is enabled and you incorrectly type the username or password three times and, if this is an administrator account, it is disabled for 30 minutes; for any other account, it is disabled indefinitely (or until you, the administrator, re-enable the account from the User page)

• No free sessions: the maximum number of sessions allowed simultaneously on the MCU has been exceeded
• Your IP address does not match that of the browser cookie you supplied: try deleting your cookies and log in again
• You do not have access rights to view this page: you do not have the access rights necessary to view the page that you attempted to see
• Page expired: the Change password page can expire if the MCU is not entirely happy that the user who requested to change password, is actually the user submitting the change password request. (This may happen if you use a new browser tab to submit the request.)

Related topics

• Configuring security settings